Culture & Engagement

It seems ironic that so many companies seek to engage their employees through the use of technology platforms that may, for one reason or another, put more distance between organizations and employees. Technology doesn’t eliminate the need for thought, planning and leadership. The articles here result from our quest to find the right balance.

Qualtrics had a busy week. At its X4 Experience Summit, the company unveiled new features and changed the name of its Employee Experience product to Qualtrics EmployeeXM. It also launched a developer platform and added Korn Ferry to its partner network. The company said EmployeeXM’s new capabilities will help companies move from point-in-time...
InMoment, a Salt Lake City company known primarily for technology that tracks analyzes data about the customer experience, launched an “Experience Intelligence Platform” that includes an employee experience component. By creating a separate environment focused on employees, the company said it’s now providing HR with the tools it needs to understand...
Marylene Delbourg-Delphis is a “serial tech CEO” who’s led multiple companies and advised numerous others as they climbed to the next level. In her book, Everybody Wants to Love their Job: Rebuilding Trust and Culture, she takes a hard look at how executives pursue—or don’t pursue—employee engagement. When we recently spoke with Delbourg-Delphis,...
They say diversity & inclusion is good business. That’s increasingly true for HR tech companies that build tools to help companies reach their D&I goals. In a new report, RedThread Research and Mercer say that the market for D&I solutions is growing—it’s now worth about $100 million—but fragmented. Most of...
Employers should be aware that over half—53 percent—of their deskless workers are using their messaging apps and social networks to communicate about work-related matters, an indication that the notion of “Bring Your Own Device” has expanded to include “Bring Your Own Messaging.” Although that’s not surprising in this day and...
In this guest column, Armen Berjikly, senior director of strategy at Ultimate Software, explains why it's crucial for businesses to consider whether their benefits actually meet their employees’ needs, and deliver the impact intended.  Employee benefits are complex and expensive, typically one of the top three expenses for employers. Yet, companies often...
IBM launched a new business to help employers leverage artificial intelligence and automation. The unit, IBM Talent & Transformation, provides skills training in AI and “helps companies drive the transformation necessary to use AI” to improve workflows, help tackle bias and in general integrate new technology into the workplace...
For years, businesses have known that poor customer service leads not only to unhappy customers but fewer brand advocates. Since we hear more leaders talk about their employees as “customers,” and more talent acquisition specialists thinking about “recruitment marketing” and encouraging workers to hype their employer over social media,...
Despite a plethora of offerings intended to foster collaboration among scattered workers, the growth remote employees is merely inching along. According to Owl Labs’ 2018 Global State of Remote Work Report, 56 percent of employers now offer remote work opportunities of some kind. That’s down from 85 percent last year....
In this guest column, Vivian Maza, chief people officer at Ultimate Software, argues that big budgets don’t build cultures. Real engagement with each employee does Every company wants to create a happy and healthy workplace for employees, but few organizations have endless resources and time. Fortunately, there are steps you...