'The Last Mile'
“The Last Mile” is the gulf between technology and users. When new tools are designed and introduced, details like training, the end-user’s background and work environment often delay adoption. HR practitioners are presented with analytics packages that assume they understand data science, or deskless employees are discouraged from tapping into their employer’s social tools during working hours. These are real problems that have a real impact on HCM technology’s success. We dig into these issues here.
