Culture & Engagement

It seems ironic that so many companies seek to engage their employees through the use of technology platforms that may, for one reason or another, put more distance between organizations and employees. Technology doesn’t eliminate the need for thought, planning and leadership. The articles here result from our quest to find the right balance.

For years, businesses have known that poor customer service leads not only to unhappy customers but fewer brand advocates. Since we hear more leaders talk about their employees as “customers,” and more talent acquisition specialists thinking about “recruitment marketing” and encouraging workers to hype their employer over social media,...
In this guest column Ian Cook, vice president of people solutions at Visier, discusses why AI’s success depends on people and technology working hand-in-hand. We live in an age that will be looked back on as one of the single most transformative eras in human history. Similar...
In this guest column, David Mizne of 15Five explores how feedback loops can boost engagement--when they're properly developed. Engagement is one of the key factors influencing employee retention, and providing job satisfaction doesn’t just save you money in recruiting, hiring and onboarding. Studies have also shown that companies with high...
Dallas-based startup Kanarys launched a collaboration platform designed to facilitate discussions on diversity and inclusion between employers and employees. Kanarys’ technology gathers and analyzes cultural and demographic data, industry rankings, trends and anonymous employee reviews to provide information companies can use to build inclusive workplaces and...
IBM launched a new business to help employers leverage artificial intelligence and automation. The unit, IBM Talent & Transformation, provides skills training in AI and “helps companies drive the transformation necessary to use AI” to improve workflows, help tackle bias and in general integrate new technology into the workplace...
With all the talk that goes on in HR circles, you'd think email was dead and live chat—and soon live video chat—would be on its way toward becoming a foundation of internal communications. Yet despite the reports we read about reaching out to employees and candidates in the latest...
Bill Docherty is managing director and general manager of Deloitte’s ConnectMe, a cloud-based HR and engagement platform. We discussed the growing use of such technology as organizations seek to enhance the employee experience. What are “interactional platforms,” and how can they improve on today’s engagement and communications technology?
Deloitte's 2018 Global Human Capital Trends report argues that businesses must take on a new leadership role in today's society, and hints that changes in workforce dynamics might put expanding engagement efforts at the center of their strategies. As the use of advanced technologies like artificial intelligence, automation and workforce...
Performance management platform Betterworks is branching out of the enterprise world with a new “Team Edition” designed for individual teams and, by the way, small and medium-sized businesses. The company describes the product as “an economical, self-service package of selected performance management tools.” Up to 100...
In this guest column, Armen Berjikly, senior director of strategy at Ultimate Software, explains why it's crucial for businesses to consider whether their benefits actually meet their employees’ needs, and deliver the impact intended.  Employee benefits are complex and expensive, typically one of the top three expenses for employers. Yet, companies often...