Leveraging digital technologies to enhance the employee experience is key for businesses aiming to achieve workplace success in 2022, according to experts at Information Services Group (ISG).
Digital technology adoption is key to developing high employee engagement and productivity levels as workers begin to return to physical offices, they said. Indeed, technology platforms and workplace strategies are critical to helping enterprises navigate the challenges of transitioning to more hybrid ways of working.Leveraging digital tech to enhance employee experience is key for businesses aiming to achieve workplace success in 2022. #HR #HRTech @ISG_News Click To Tweet
“The goal for employers in 2022 is to prevent a substandard employee experience despite quickly evolving workplace norms,” said Shafqat Azim, a partner in ISG’s digital strategy & solutions practice.
Covid-19 has forced companies to adopt new ways of working, and the workplace must also continue to adapt, especially as employees head back to the office, ISG said. Smart facilities, connected employees, artificial intelligence and augmented capabilities will drive a healthier and “lower touch” office.
“Workers who return to the office only to find pre-pandemic connectivity and technology will struggle to remain productive, connected and emotionally healthy,” Azim noted.
“Enterprises must retool technology, HR and workforce processes, and capitalize on the positive economic, environmental and human collaboration impacts the digital workplace can deliver,” he added.
Azim pointed out that capacity planning and management, both digital and physical, are important factors for success. Why? Because the digitally enabled workforce of the future — gig workers, remote collaborative workers, office-based workers — will need to connect to customers and each other.
“Companies need to embrace the culture and technology that support hybrid work and appeals to workers who have grown accustomed to new levels of flexibility,” Azim said. “Emerging capabilities such as AI, cognitive tooling and augmented assistants can dramatically increase productivity from anywhere and will become a competitive advantage for hiring and retention.”