Employers Tie together Experience, Integrations

API Integration

While HR departments generally rely on relatively few integrations to support their decision-making, they have aggressive plans to address and improve their organization’s overall employee experience.

A survey by Jitterbit, a company focused on API integrations, also found that HR is pursuing a holistic approach to identifying key employee experience performance goals, rather than relying on either ad-hoc measurement or a single workforce growth metric.

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The company’s 2021 HR Integration Survey showed that HR managers are trying to provide an empowered workforce with a superior professional experience. In order to recruit and retain talent, HR departments are focusing on a positive work culture that delivers on employee wants and needs in a fast, personalized way. 

“The next wave of digital transformation is already here, transforming not only our economy as a whole, but also how we operate internally within our businesses,” said Greg Belkin, Jitterbit’s director of product marketing. “As HR departments strive to bring in and hold onto top talent, integrating key HR systems has become an important differentiator for companies, enabling them to deliver the seamless, efficient and modern experience employees have come to expect.”

Integrations on the Horizon

Across industries, HR departments still have work to do if they’re going to achieve comprehensive digital transformation, the report said. Still, they’re making strides toward better system integration, and expect to make significant progress over the next 12 months.

The report also showed that executives have ambitious plans for future integrations. Their top priorities for integration within the next 12 months are recruitment (32%), compensation management (30%), onboarding/offboarding (28%) and learning and development (18%).

Meanwhile, HR managers and teams face a number of challenges on the way to good decision-making. Some 45% of respondents said accessing and consolidating data from multiple HR- systems was an issue for them. Thirty percent said they were hampered by a lack of skills and resources to analyze data, as well as poor and inconsistent data quality. Cost, security, complexity, governance and access to the proper resources were all significant issues for their system integration efforts.

Finally, when it comes to envisioning the ideal employee experience, HR managers and their teams are on the same page. More than half, 55%, said increased retention is a top HR management driver. Slightly less, 52%, said increased productivity was a top HR management driver. Increased morale was prioritized by 44% of respondents, while decreasing the HR management burden came in at a distant fourth at 21%.

Image: iStock

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