Positive Experience Keeps Workers With Staffing Firms

SMB Software

Staffing firms that provide temporary and contract workers with a positive experience interacting throughout the recruitment process are six times more likely to connect with that talent again. And, according to research from Bullhorn, it takes more than simple access to the right jobs to build talent’s loyalty.

Bullhorn’s research showed that two-thirds of global temporary and contract workers – about 64% – are currently thinking about moving to a permanent role. At the same time, close to half of the survey’s respondents wouldn’t commit to redeploying with the same staffing firm, even if it could provide appropriate jobs. This, Bullhorn said, providing means employers must maintain the best possible recruitment experience if they’re to succeed.

Staffing firms that provide workers with a positive experience throughout the recruitment process are six times more likely to connect with that talent again. #HR #HRTech @Bullhorn Share on X

By meeting talent’s expectations, staffing firms have an opportunity to establish lasting relationships with their workers, Bullhorn said.

Worker Expectations

The top priorities for temporary and contract workers, according to Bullhorn’s data, include access to desirable jobs, a good reputation and positive past experiences. Around 70% of respondents also wanted the flexibility to work remotely, while 90% expressed interest in participating in any reskilling, upskilling or certification programs.

Workers also expressed a desire for recruiters at their firm to reach out more frequently with opportunities. More than half (57%) said they wanted to hear from recruiters at least once a week when they’re looking for new opportunities. In addition, the mode of communication was also on workers’ minds, with phone calls and email being the top two channels through which  respondents preferred to be contacted.

Another common concern was timeliness. Two-thirds (66%) of temporary and contract workers said that they had previusy abandoned a job search when the recruitment process took too long. Moreover, the value of timely communication goes beyond the hiring process, Bullhorn said: Workers who felt their staffing firm was responsiveness while they were on assignment were twice as likely to say they would work with that firm again.

“It starts and ends with examining the entire talent journey, defining those moments that matter and ensuring your efforts result in satisfied employees,” said Andre Mileti, Bullhorn’s Product Evangelist – Talent Experience. “You’ll know you’ve succeeded when ratings and reviews improve, time-to-fill decreases and referral and redeployment rates increase.”

Image: iStock

Previous articleTalroo Adds Spanish-Language Translation Feature
Next articlePodcast: A Commitment to Learning with Robin Schooling. Brought to You by Fuel50