Qualtrics, Korn Ferry Expand Partnership for Experience Tools

Qualtrics XM

Experience management firm Qualtrics and consultant Korn Ferry expanded their strategic partnership after working for 12 months to incorporate the consulting firm’s Engaged Performance framework and research into the Qualtrics XM platform.

Later this year, Korn Ferry will begin providing a migration path for its current clients onto Qualtrics EmployeeXM, the companies said.

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Last year, Korn Ferry joined the Qualtrics Partner Network to build an experience-focused global delivery and advisory service with Qualtrics. Since then, the companies have designed and implemented employee experience programs for over 100 customers. At the same time, Korn Ferry gained experience implementing and advising global organizations on using EmployeeXM. It also became the first EmployeeXM partner to achieve “accredited” status across North America, EMEA and Asia Pacific.

Additions to Qualtrics

Over the next several months, the companies plan to introduce additional features, such as an extension to Qualtrics’s Action Planning module. Clients will be able to access Korn Ferry’s Virtual Coach and enhanced interpretation of employee feedback results, as well as access to engagement-related content. 

“We’re excited for this next phase of our partnership with Korn Ferry as we continue to innovate on the Qualtrics platform,” said Qualtrics Chief Ecosystem Officer John Torrey. “Our shared vision with Korn Ferry has helped our joint customers quickly realize the business impact of their XM programs, and we will continue to invest in our partnership in new ways to accelerate how we help organizations worldwide.”

In January, Qualtrics launched a tool that allows customer-facing workers to share customer comments as well as their own observations about products and services. Called Frontline Feedback, the tool helps managers and executives who oversee customer experience to collect, prioritize and act on comments from both customers and workers. It does this by “putting the voice of employees at the heart of their [customer experience] program,” the company said.

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Image: Qualtrics