Roundup: ServiceNow Launches Messaging; BenefitMall Makes Upgrades

News Roundup

Our weekly roundup of deals, product announcements and other HR technology news.

ServiceNow announced ServiceNow Messaging Service to help organizations drive better service experiences. Leveraging the Twilio platform, the service allows organizations to purchase SMS and WhatsApp directly from ServiceNow, making it easier to integrate popular messaging platforms with ServiceNow workflows. This, the company said, gives organizations another channel to engage with customers and employees, regardless of their location, and help quickly solve requests for a more seamless end-to-end experience.

BenefitMall made several updates and enhancements to Client Ready Quote System to help brokers create more efficiencies during the upcoming fall enrollment season. CRQS allows brokers to create benefits quotes and proposals and offers robust carrier content. The company said CRQS’s quoting engine along with the application and proposal process is highly efficient and allows for a more personalized, focused relationship.

This week in #HRTech: @ServiceNow launches messaging service, BenefitMall upgrades system, and more in our roundup. #HR Share on X

HR Acuity received a $47 million minority investment from K1 Investment Management, an investment firm focused on high-growth enterprise software companies. HR Acuity claims to be the only solution purpose-built for employee relations matters to achieve consistency and improve outcomes.  

EdCast launched EdConnect, a Platform-as-a-Service API offering. EdConnect offers expansive capabilities, including exposing platform capabilities via API and a seamless developer experience.

TextUs completed an integration with Workday, bringing its text-messaging platform to the HRIS. TextUs said the deal will allow talent acquisition teams to integrate texting into their daily process within Workday. The integration will let users text directly from TextUs’s Chrome extension. Correspondence will be automatically logged with date and time stamps.

Interview platform interviewIA launched a free and paid team subscription model. CEO Joe Thurman said the new freemium subscription model will help small teams, startups and first-time hiring managers learn how to conduct interviews. “We have to stop leaving interviews to gut feeling and really embrace a more data-driven way,” he said.

Envoy, a platform that helps manage hybrid work, unveiled a proof-of-vaccination feature that streamlines the Covid-19 vaccine verification process for employers, ensures workplace compliance and helps ease returns to the office.

Beeline and Ivalua, a cloud spend management solution, announced a partnership which incorporates contingent staffing into the total procurement spend solution. The companies said Beeline Extended Workforce Platform will interact with Ivalua’s spend management platform, enabling clients to acquire talent, manage contingent labor and optimize their external workforce from a complete source-to-pay platform that enables the management of all suppliers and spend categories.  

Last Week’s Top Stories

Driving the Great Resignation: Burnout, Lack of Recognition

Though they weren’t thrilled with their situation, a number of employees stayed in their jobs throughout 2020, with 6 million fewer departing than did in 2019. But in 2021, things have changed: Between March and July alone, 19 million workers quit their jobs, 7 million more than did during the same period last year. Read more.

Ceridian Adds Dayforce Intelligence Tools, Streaming Pay to Wallet

Ceridian added new features to its Dayforce platform, including a suite of talent intelligence tools as well as a streaming pay feature for Dayforce Wallet. Read more.

Podcast: Employee Experience and the Great Resignation

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