Archive | ‘The Last Mile’

“The Last Mile” is the gulf between technology and users. When new tools are designed and introduced, details like training, the end-user’s background and work environment often delay adoption. HR practitioners are presented with analytics packages that assume they understand data science, or deskless employees are discouraged from tapping into their employer’s social tools during working hours. These are real problems that have a real impact on HCM technology’s success. We dig into these issues here.

Missed Target

We Should Talk More About HCM Technology Results, Not Systems

HR analysts and commentators might help practitioners and CHROs more if they spent less time talking inside baseball and more time thinking about what employers actually need to get done. Over on the HR Tech Blog, Sarah Brennan argues that too much discussion about HCM strategy and technology is driven by buzzword-driven conferences and consultant research papers. […]

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Factory Workers with Mobile Device

Line Managers Are Key to Success of Engagement Tech

For obvious reasons, communicating with deskless employees is more difficult than reaching those who occupy the same seat every day. And despite the hype, mobile platforms won’t provide the complete solution. Communications is a big piece of the engagement puzzle. When you’re not in touch, warehouse workers, field technicians, drivers and similar workers feel removed. […]

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Financial Advice Benefits

Robo-Advisors for Financial Benefits? Don’t Get Ahead of Your Workforce

A study by LendEDU, which is in the business of refinancing student loans, found that despite Gen Y’s and Gen Z’s penchant for technology, they’d rather deal with a human beings than robo-advisors when it comes to getting financial advice. With the Blade Runner sequel now hitting old-fashioned theaters–you know, the kind where you watch a movie […]

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Laptop Engagement

Does Your Engagement Program Leave the ‘Deskless Worker’ Behind?

With the unemployment rate below 5 percent and employers continually bemoaning a talent shortage that is, in the words of ADP Vice President of Strategic Advisory Services Susan Hanold, “lasting longer than anyone expected,” HR departments are feeling the pressure to increase both hiring and retention rates. You’d think that the tight labor market would […]

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Organizational Body

To Succeed With New Technology, Understand the End User First

For a while, now, it’s seemed to me that at some point, the Learning and HR functions are going to become one. The increasingly dynamic, near-real-time approaches to performance management will be the primary driver, followed by the growth of experiential learning. A logical way for organizations to start working through the details of this […]

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