'The Last Mile'

“The Last Mile” is the gulf between technology and users. When new tools are designed and introduced, details like training, the end-user’s background and work environment often delay adoption. HR practitioners are presented with analytics packages that assume they understand data science, or deskless employees are discouraged from tapping into their employer’s social tools during working hours. These are real problems that have a real impact on HCM technology’s success. We dig into these issues here.

Executives responsible for selecting business-technology solutions believe their experience and priorities align with those of their workforce. A new report from PwC says they’re often wrong. That’s an important idea to bear in mind when it comes to HCM technology, since both customers and vendors generally agree that getting the...
All the work being done to incorporate AI solutions into recruiting technology isn’t impressing the people who matter most: candidates. That’s what Korn Ferry discovered when it surveyed 431 professionals across a range of industries last month. Essentially, the issues are trust and a desire for a human touch. While...
In case there’s any doubt left about the urgent need for mobile and remote HR solutions, Zurich-based International Workplace Group reports that more than 70 percent of employees work outside of their office at least one day a week. Fifty-three percent work remotely for at least half the week,...
While employers increase their use of technology to streamline benefits administration, HCM technology vendors—and benefits technology vendors in particular—have a growing opportunity to deepen their customer relationships by including educational and other benefits-related content in their offerings. That was one of the hidden takeaways we found in Guardian Life Insurance's...
In this guest column, David Mizne of 15Five explores how feedback loops can boost engagement--when they're properly developed. Engagement is one of the key factors influencing employee retention, and providing job satisfaction doesn’t just save you money in recruiting, hiring and onboarding. Studies have also shown that companies with high...
Workday’s recently announced partnership with Slack will allow employees to access HR information and services without having to switch tools. As Slack said, “Without having to move to another application, they will be able to resolve many of their questions and issues in an intuitive and familiar way.” Last year...
The application of workforce analytics has experienced a “stunning regression” since 2014, according to a recent report. This comes despite aggressive efforts by data experts and HCM consultants to inject the use of analytics into everything from candidate screening to engagement measurement and workforce planning. The 2018 Global Leadership Forecast—by...
Too many organizations ignore the human aspects of digital transformation when they begin to add or enhance their technology, the research firm Gartner says. In order to succeed, technology changes must be backed up by corresponding cultural shifts. Without those, the entire digital initiative is put at risk. This is...
HR analysts and commentators might help practitioners and CHROs more if they spent less time talking inside baseball and more time thinking about what employers actually need to get done. Over on the HR Tech Blog, Sarah Brennan argues that too much discussion about HCM strategy and technology is driven by buzzword-driven...
For obvious reasons, communicating with deskless employees is more difficult than reaching those who occupy the same seat every day. And despite the hype, mobile platforms won’t provide the complete solution. Communications is a big piece of the engagement puzzle. When you’re not in touch, warehouse workers, field technicians, drivers...

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