For years, businesses have known that poor customer service leads not only to unhappy customers but fewer brand advocates. Since we hear more leaders talk about their employees as “customers,” and more talent acquisition specialists thinking about “recruitment marketing” and encouraging workers to hype their employer over social media,...
IBM launched a new business to help employers leverage artificial intelligence and automation. The unit, IBM Talent & Transformation, provides skills training in AI and “helps companies drive the transformation necessary to use AI” to improve workflows, help tackle bias and in general integrate new technology into the workplace...
In this guest column, Armen Berjikly, senior director of strategy at Ultimate Software, explains why it's crucial for businesses to consider whether their benefits actually meet their employees’ needs, and deliver the impact intended.
Employee benefits are complex and expensive, typically one of the top three expenses for employers. Yet, companies often...
Employers should be aware that over half—53 percent—of their deskless workers are using their messaging apps and social networks to communicate about work-related matters, an indication that the notion of “Bring Your Own Device” has expanded to include “Bring Your Own Messaging.”
Although that’s not surprising in this day and...
They say diversity & inclusion is good business. That’s increasingly true for HR tech companies that build tools to help companies reach their D&I goals.
In a new report, RedThread Research and Mercer say that the market for D&I solutions is growing—it’s now worth about $100 million—but fragmented. Most of...
Marylene Delbourg-Delphis is a “serial
tech CEO” who’s led multiple companies and advised numerous others as they
climbed to the next level. In her book, Everybody
Wants to Love their Job: Rebuilding Trust and Culture, she takes a hard
look at how executives pursue—or don’t pursue—employee engagement.
When we recently spoke with Delbourg-Delphis,...
InMoment, a Salt Lake City company known primarily for technology that tracks analyzes data about the customer experience, launched an “Experience Intelligence Platform” that includes an employee experience component.
By creating a separate environment focused on employees, the company said it’s now providing HR with the tools it needs to understand...
Qualtrics had a busy week. At its X4 Experience Summit, the
company unveiled new features and changed the name of its Employee Experience product
to Qualtrics EmployeeXM. It also launched a developer platform and added Korn
Ferry to its partner network.
The company said EmployeeXM’s new capabilities will help companies move from point-in-time...
Platform provider Medallia launched additions to its product suite that are intended to help executives and HR departments manage and scale the employee experience throughout its entire lifecycle.
Four new AI-powered applications extend Medallia’s EX suite to more effectively manage experiences and processes focused on employee engagement, employee lifecycle “moments,”...
Lattice announced a new people analytics solution, Lattice Analytics, that’s meant to give HR and managers access to performance, engagement and management data from across the organization.
The product, Lattice Analytics, helps HR teams better understand the dynamics behind management issues such attrition (why are people leaving?), management skills (what...
