'The Last Mile'

“The Last Mile” is the gulf between technology and users. When new tools are designed and introduced, details like training, the end-user’s background and work environment often delay adoption. HR practitioners are presented with analytics packages that assume they understand data science, or deskless employees are discouraged from tapping into their employer’s social tools during working hours. These are real problems that have a real impact on HCM technology’s success. We dig into these issues here.

All the work being done to incorporate AI solutions into recruiting technology isn’t impressing the people who matter most: candidates. That’s what Korn Ferry discovered when it surveyed 431 professionals across a range of industries last month. Essentially, the issues are trust and a desire for a human touch. While...
Executives responsible for selecting business-technology solutions believe their experience and priorities align with those of their workforce. A new report from PwC says they’re often wrong. That’s an important idea to bear in mind when it comes to HCM technology, since both customers and vendors generally agree that getting the...
Employees continue to prioritize flexible work arrangements and expect the movement toward more flexibility to last, according to new research from Paychex. Flexibility is “the common denominator” in how employees want to work now, Paychex said. It’s also something they expect from employers in the future. Younger workers are behind the demand, which...
HR technology managers and vendors have expressed increasing concern about user adoption recently, as they grapple with many employees’ visible reluctance adopt workforce solutions despite the investment required to implement them. “Customers will only see ROI from those IT investments if there’s an adequate level of adoption on the user’s part,” observed Bogdan...
Organizations must put L&D technology to full use if they want to develop a strong learning culture, HR professionals say. Most companies have much work to do, and the deployment of mobile learning solutions has been surprisingly slow. While the great majority of HR professionals report using some form of...