Organizations Want AI’s Upskilling Help, but Don’t Have Time for Course Development


Upskilling and retention may be among the biggest concerns of HR and business leaders, but 65% of them say they don’t have the time to develop relevant courses for their employees. A study by CYPHER Learning also found that 76% struggle to develop training courses with their current resources.

That’s a red flag. “The global workforce is shifting. The need for robust learning and development courses to compete with the demand for upskilling has never been more paramount for organizations globally,” said CYPHER Learning CEO and co-founder Graham Glass.

In response, some organizations have turned to AI to fill the gaps and boost the effectiveness of training, the company said. Currently, AI is used by:

  • 53% to create more engaging and fun professional development courses.
  • 53% to create assessments to evaluate learner progress.
  • 54% to save time on course creation.

Lingering Fears

Still, it’s clear workers are still unsure about the use of AI technology, especially when it comes to their learning and development. According to a survey by Wiley, around 59% of workers prefer having a human instructor in charge of their development, as opposed to the mere 7% that preferred AI.

On top of that, other barriers to adoption still remain. CYPHER found that 44% of respondents expressed concerns around the data security and accuracy of AI-generated outputs – while over half (52%) said they worry about AI potentially taking their jobs. Moreover, 69% admitted that AI could simplify their roles, but they lack the knowledge to maximize its potential.

“It is imperative now to quell concerns about the role AI will play in the workplace and commit to a measured approach to implementing generative AI into learning and development,” Glass said.

Earlier this month, CYPHER announced AI 360 with CYPHER Copilot, a suite of content creation and delivery tools powered by generative AI. The product is meant to enable businesses and schools create timely, relevant and engaging courses “at speed,” while allowing individual learning at scale.

Image: iStock

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