Salesforce Revamps Slack to Increase Productivity

Salesforce Revamps Slack To Increase Productivity

Salesforce released a redesign for Slack with the aim of making it easier for users to navigate the platform, work across multiple workspaces and stay focused. The company hopes the update will help improve employee productivity for enterprises.

Recent research from Salesforce found that business app volumes have increased nearly 10% in the past year, with less than 30% integrated. As a result, the company said, data silos have been created, leading to rising costs, duplicated work, productivity bottlenecks and disconnected experiences. 

According to Salesforce, the new redesign offers “quick views of latest messages and content updates, as well as more focused displays and fewer steps to reach content,” so that employees can remain focused and “maintain momentum” in their work. In addition, the company introduced a new “activity” view, which shows users the most recent posts, messages and ‘canvases’ across all of their workspaces.

“Slack is the place where your organization shares information and ideas, but that’s not happening solely in messages: you’re creating audio and video clips, you’re huddling with colleagues, you’re sharing links to work in other systems, and you’re using Slack as a repository to keep all of this information organized within your channels,” a spokesperson from Slack told Tech Monitor. “The new design places more of these capabilities front and center.”

The company said that the new user experience will begin rolling out to new teams, and will reach existing users over the coming months. It was also announced that in the future, customers will have the ability to add shortcuts to third-party applications.

In May, Salesforce announced SlackGPT, a new conversational AI experience natively integrated into Slack. According to the company, the offering will include the ability to use generative AI app integrations and different language models. In addition, it will work with Einstein GPT to help organizations “tap into” employee knowledge and secure customer data insights in order to increase productivity.

Image: Canva

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