SAP SuccessFactors’ H2 Release Integrates AI Across Platform

SAP Joule

Three weeks after sharing highlights at its annual SuccessConnect conference, SAP SuccessFactors launched its 2023 second-half release, which focuses on integrating AI-based capabilities into the company’s Human Experience Management platform. Among its features are several new capabilities demonstrated at SuccessConnect, including the copilot Joule, a talent intelligence hub and generative AI use cases.

At SuccessConnect, SAP described Joule as a natural-language, generative AI copilot, and the intelligence hub as a facility that offers greater visibility into skills coverage and gaps to help guide workforce planning.

Now, in a blog post, SuccessFactors SVP of Products & Design Amy Wilson said the company is “laser-focused” on delivering AI that is “relevant, reliable and responsible.” Reading between the lines, it seems SAP is aiming to provide the functionality of AI tools while making them easy to use.

New Tools for SuccessFactors

In addition to the spotlighted features like the talent intelligence hub and Joule, the release includes a new learning experience and new integrations, including:

  • The ability to create tailored job descriptions based on data from within SAP SuccessFactors as well as external sources. Using AI, employers can generate interview questions based on a candidate’s profile as well as the relevant job description.
  • An integrated learning experience within SuccessFactors Learning that provides recommendations unique to each employee and their aspirations, motivations, skills and preferences. The learning module also uses the talent intelligence hub to include individual learning histories and skills.
  • Rollout of the Horizon visual theme on all employee-facing pages. The interface brings consistency to the entire SuccessFactors HXM Suite and will be available for every SAP cloud application by the end of 2024.
  • A SuccessFactors app for Microsoft Teams incorporates HR processes into the flow of work. The feature allows common self-service tasks – such as clocking in and out, updating location or viewing pay statements – to be completed directly from Teams, reducing the need to switch between multiple applications.
  • Quick actions for Employee Central, designed to streamline manager and employee self-service. From the home page, employees can complete common HR tasks such as updating their name and personal pronouns. Meanwhile, managers can initiate tasks including transfers, promotions and location changes. These actions are also available in Microsoft Teams, SuccessFactors Work Zone and Joule.
  • A cross-system workflow capability aims to harmonize data and processes across platforms. This capability allows customers using SAP ERP Human Capital Management on premise to access Employee Central features while maintaining on-premise applications like time, payroll and benefits, allowing for a progressive move to the cloud.
  • Leveraging of employee time data to generate leave-related forms and documents, which can be e-mailed or downloaded in multiple formats.
  • Auto-submission and mass approval of time sheets, as well as the ability to display specific time types to relevant employees. In addition, role-based time-sheet alerts such as late arrival or excessive overtime can be transmitted only to relevant stakeholders.

Wilson said the new features will roll out during the weekend of November 17.  

Image: SAP SuccessFactors

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