How Does Technology Improve Employee Experience?

How Does Technology Improve Employee Experience?

From simplifying how to draft emails to upgrading via a gaming strategy, here are insights from executives and HR leaders on how technology has improved work for employees.

Streamlining the Onboarding Experience

Software like Slack, Zoom and has enabled us to be flexible with hiring, and allowed new hires to be flexible with us. With technology, we can hire a lot of content creators and onboard them all at the same time because the software is so intuitive with communication and collaboration.

Rather than holding constant training sessions, we can create videos so that new employees can onboard themselves. If they have a question, the resources are all available to them from wherever they are in the world to get the answer rather than pinging management. Technology has enabled flexibility in how we put together a staff of talent, with an efficient way to streamline conducting business together.

Jonathan Zacharias
Founder, GR0

Making Things Transparent, Flexible and Fun

One way technology has helped improve the employee experience is by enabling remote work. The COVID-19 pandemic has forced many organizations to adopt remote work practices, and technology has played a critical role in making this transition possible.

Another way technology has helped improve the employee experience is by allowing companies to better understand the mood and needs of their employees through automated surveys and feedback mechanisms. By leveraging tools such as employee Net Promoter Score (NPS) surveys, sentiment analysis and pulse surveys, organizations can gain insights into their employees’ overall satisfaction and engagement levels.

With all the technology present, it also helps employees to focus on what is essential, automating the “boring” repetitive tasks—making the job a lot more fun and challenging.

Joran Hofman
Founder, Reditus

Increasing Flexible and Remote Work Arrangements

The digital revolution has transformed the way we work, with technology playing an increasingly critical role in shaping the employee experience. One key way that technology has helped to improve the employee experience is by enabling more flexible and remote work arrangements.

Tools such as videoconferencing software, collaboration platforms and cloud-based storage solutions have made it easier than ever for employees to work from anywhere, at any time. This increased flexibility not only improves work-life balance and reduces stress but also helps to attract and retain top talent by offering greater freedom and autonomy over how and where work is performed.

James Scott
Founder, Embassy Row Project

Enhancing Collaboration

As a remote company, integrating technology into our operations has enabled employees to collaborate seamlessly regardless of location. Using asynchronous communication programs, collaborative document software, and an engaging in-house onboarding system has ensured a team that can work as a unit even without meeting in person. With this, we can offer remote work that enhances the employee experience when working with and for us.

Liam Liu
Co-Founder and CMO, Parcel Panel

Providing Better Space Utilization

An HBR survey showed that 42% of companies admitted that there is a waste of office space. While a hybrid workplace model is one of the likely causes for the decrease in space usage, employers are still looking for a more effective way to optimize the workplace to improve employee experience.

Utilizing technology helps tackle this problem. For example, if you want to ensure the best use of office space, it is important to know the underlying factors why a space is underutilized.

With the use of technology, employers can collect data. This can be done using sensor data, which plays a major role in any agile work environment.

With a bird’s-eye view of employees’ space usage and attendance, an employer can create a strategic plan to make offices more conducive for working.

Becky Moore
Founder, Global Grasshopper

Automating HR Systems

Technology has enabled businesses to automate many of their human resource operations, such as payroll and benefits administration. This has significantly improved the employee experience by eliminating tedious manual processes, reducing paperwork and allowing for more accurate and efficient data tracking.

Automated HR systems also allow for self-service capabilities so employees can access information about their benefits, paychecks and other important HR matters quickly and easily. This can help employees feel more valued as they have quicker access to the information they need without having to wait for a response from an HR representative.

Michael Dadashi
CEO, Infinite Recovery

Writing Engaging Emails Has Never Been Easier

Sending emails informing our clients about our latest new products, services or studies isn’t as straightforward as one might think. Writing a perfect email that will catch people’s attention is a challenge, but luckily, AI-powered text generators really come in handy. With their help, I spend far less time brainstorming the best subject titles, and the editing process is shorter as well.

Natalia Brzezinska
Marketing and Outreach Manager, PhotoAiD

Integrating CRMs With Artificial Intelligence

One aspect that has dramatically improved my employee experience is integrating customer relationship management (CRM) software with artificial intelligence (AI). It has revolutionized the way sales teams operate.

With the help of AI-powered tools, we can now analyze customer data more efficiently, anticipate their needs, and provide personalized solutions, all while saving precious time and resources. This has not only helped us close deals faster, but it has also improved our sales team’s overall morale and job satisfaction.

As we continue to evolve with the help of technology, the importance of professional development in sales cannot be understated. Developing additional skill sets and projecting a positive attitude are just a few principles of professional behavior in the workplace that are essential to success in sales. But the integration of technology means a lot.

Pete Evering
Business Development Manager, Utopia Management

Revamping With Gamification

Gamification is one way that technology has helped us to improve the work experience at our business. We’ve put in place a rewards system that motivates our team members to meet their objectives and encourages friendly competition. It has proven an effective strategy for engaging and motivating our staff.

For example, we set up a leader-board that shows how each employee is doing in relation to their objectives. A prize is awarded to the employee who accumulates the most points in a given month. Gift cards, bonuses or other forms of encouragement could be used.

89% of employees feel more motivated when their work is gamified, and 72% of employees say that gamification motivates them to work more, according to research by Talent LMS.

Percy Grunwald
Co-Founder, Compare Banks

Image: Canva

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