HR Tech Vendors Focus on Employees Over HR

HR Technology

The most common characteristic among today’s HR tech stacks is a focus directed more on employees than on HR professionals. Vendors, it seems, pay the most attention to self-service, mobile access and employee engagement, according to the’s Research Institute.

Specifically, HR tech portfolios involve employee self-service (66%), allowing employees to access components by mobile device (65%) and helping businesses improve employee engagement (55%).

The most common characteristic among today’s HR tech stacks is a focus directed more on employees than on HR professionals. @HRdotcom #HR #HRTech Share on X

Those and similar features have become more important since the Covid-19 pandemic began, said the report, titled The State of Today’s HR Tech Stack 2021. The shift to remote work forced HR practitioners to adapt quickly, using technology to build mechanisms for communications, collaboration and record-keeping among their suddenly dispersed workforces.

While almost two-thirds (63%) of respondents said their HR tech stack supports their organization’s business goals and strategies well or extremely well, 37% said their tech stacks support goals and strategies only moderately well or worse.

Meanwhile, over three-quarters (78%) of respondents agree or strongly agree with the idea that their HR tech stack increases HR efficiency/productivity. In addition, 75% agree or strongly agree that their stack is good at supporting the needs of employees and other stakeholders who work remotely.

HR Tech’s Forward Motion

When asked to indicate how HR tech stacks will evolve over the next two years, the most commonly-cited responses were:

  • Improve the employee user experience (51%)
  • Provide higher quality data (42%)
  • Increase employee self-service (41%)
  • Improve integration abilities (41%)

Technology’s impact on HR and the wider business isn’t surprising. Early on in the pandemic, IDC said IT buyers and vendors were adjusting to “a new set of assumptions and a new global economic reality” because of the coronavirus.

Around that time, vendors said they were focusing on supporting customers as HR departments scrambled to enable their companies to navigate the crisis. Many of the companies that transitioned a significant numbers of employees to working from home were caught flat-footed, without complete policies, procedures or even technology in place to support remote work.

Image: iStock

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