Investments in AI technology will help increase productivity and improve the employee experience, HR leaders told Paychex. The executives said their companies are facing challenges with issues such as burnout, quiet quitting and employees working multiple jobs simultaneously.
To combat these issues, the majority of companies said they plan to implement AI technology in the next 12 months if they haven’t already. About 29% of respondents said they will use AI to assess employee satisfaction, second only to applicant tracking.
More than 75% of HR leaders at companies with 20 or more workers said they will focus on the employee experience in the coming year, according to the seventh Annual Paychex Pulse of HR survey. Some 92% have or plan to put in place an employee well-being support program. Of businesses with between five and 20 employees, 51% plan to use AI.
More Uses for AI Technology
The survey also found that the role of HR in the workplace is changing, with many leaders planning to focus on strategy and communication while using technology to enhance productivity.
AI also has more potential solutions to provide to HR teams, Paychex said, including in areas such as training, career development, engagement and employee feedback, which can help businesses when they face workplace issues.
HR’s technology priorities include increasing employee productivity (43%), improving employee experiences (42%), promoting training and skill-building (39%) and supporting employee retention (38%) and engagement (37%).
“We believe it’s a great time for employers to get back to basics, but with a modern approach,” said Paychex Vice President of Enterprise and HR Solutions Jeff Williams. “Ground employees in the vision of their company and in the purpose of their work. Fund benefits and retirement options that allow workers to feel secure and be present. Cultivate and develop talent so they want to stay and thrive. And build leadership routines, operating systems and human connections that meet people where they are today.”