Workday Adds Service Delivery, Guides to People Experience

Workday made available two new features for its People Experience solution, Workday Help and Workday Journeys. The company said both products are designed to help employers better engage employees by supporting increased personalization and productivity.

Workday Help is an HR service delivery application that aims to provide more intuitive case management. Workday Journeys helps companies guide workers through key moments and transitions, such as onboarding or being promoted to manager, in a more personalized way.

At the same time, Workday launched a People Analytics tool that helps identify workforce risks and opportunities, then delivers that information in an easy-to-understand format.

The solutions complement Workday’s entire suite of applications, including Human Capital Management, Financial Management and Workday Adaptive Planning.

Workday argues that employee experience remains critical, even in the midst of the labor market’s pandemic-spurred upheaval. “In times of crisis and uncertainty, organizations need to create an experience that meets newer workforce and workplace expectations,” it said.

Launched in October, People Experience uses machine learning to provide insights, recommendations and assistance to employees as they pursue their career goals. The product uses data about a worker’s role, frequent tasks and other areas to deliver the information and tasks they need to perform.  

Workday Focuses on Experience

Workday calls Workday Help a “knowledge and case management application” that helps employees answer FAQs and connect with HR, when necessary. When they do reach out, the HR team can access past conversations and contextual information stored in Workday to resolves issues more quickly.

Journeys allows HR to curate “experiences” that will help workers through moments of transition. Using a low-code approach, HR can use data from both Workday and other enterprise systems to tailor packages for users based on location, job or management level. The approach can be used in crisis response, onboarding, job transition, health and wellbeing, D&I and other areas, the company said.

In launching People Experience, Workday set out to help employees feel more informed and supported through increased personalization. The module uses machine learning to create unique experiences for every user, presenting information on career development and answers to HR and payroll questions through Workday’s digital assistant. It also creates and manages HR cases for more complex requests, and connects to third-party sources or applications.

Discussing the latest announcement Pete Schlampp, Workday’s executive vice president of product development, said, “weaving machine learning into Workday’s underlying platform enables these hyper-personalized experiences for intuitive HR case management and self-service guidance in moments that matter.”  

Sign up for our newsletter here.

Image: Workday