Modern Hire Sees AI Ethics as Differentiator

Modern Hire

Modern Hire, the company formed by the May 2019 merger of Montage and Shaker International, said it will focus on growth during 2020. One of its differentiators: ethics in AI.

The company said it added more than 60 enterprise clients including DHL, IBM and American Family last year, while client adoption of its platform increased by 70 percent. CEO Kurt Heikkinen said the company’s successes were the result of “key, strategic investments in talent, product, technology and science.”

.@ModernHire, the company formed by the merger of Montage and Shaker International, sees ethics in AI as a differentiator. #HR #HRTech Click To Tweet

Modern Hire’s platform supports over 20 million assessments and interviews, according to the company. In 2019, it said assessment use grew by 93 percent year over year, while interview use rose by nearly 60 percent. The company’s user base increased by 40 percent. During 2020, the company expects revenue to increase by more than the 30 percent it saw last year.

Following the “merger of equals”, Modern Hire unveiled Real-Time Interview Scoring, which is designed to improve employers’ ability to evaluate text, audio and video interviews. The product uses machine and deep learning models to score candidate responses against competencies that organizations deem important to succeeding at a job.

Two key hires since them merger include Chief Product Officer Peter Baskin (who came from SAP SuccessFactors) and CMO Jay Miller (from Maropost and LearnCore).

Transparency in AI

In its messaging, Modern Hire began highlighting its platform’s transparency. In October, Chief Science Officer Mike Hudy said the company’s product differed from others because of its “glass-box science approach,” which provides visibility into how interview responses are scored. “There’s a growing distrust of it in the market because the technology is often used in a black box in which users can’t see how decisions are being made,” he said.

Building on that theme, In December the company published an “AI Code of Ethics” that pledged it would evaluate only information that candidates knowingly provide, offer feedback to candidates (when clients allow it) and disclose to candidates how their data is evaluated and used. The company also said it doesn’t evaluate facial features or scrape social media profiles.

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Image: Modern Hire