AI

Artificial intelligence is no longer the future – it’s creeping into HCM technology even as we speak. But it’s also in a hype phase, where to appear cutting-edge, vendors and customers must talk about things like “machine learning” and “recommendation engines” if they want to be taken seriously. Here’s where we try to sort it all out.

Robot Waitress
A guest column from Brent Skinner, principal in the Global Thought Leadership and Advisory Services division of Cornerstone OnDemand. Employers in retail and similar industries may be tempted to automate customer-facing jobs and otherwise replace staff with increasingly capable robots. That’s their prerogative, but they must make sure they’re OK with the kind of company...
Robot High Five
Here’s a conundrum: One report says 67 percent of workers prefer to report inappropriate behavior to their manager rather than through any other channel. Meanwhile, another report says 64 percent trust robots more than they do their managers. The first study is the Employee Experience Survey from employee relations and investigations management platform HR...
AI Digits
In this Point of View, Ultimate Software's Co-CEO Adam Rogers looks at how emerging systems will revolutionize the way organizations make hiring, firing and compensation decisions. Despite the intrinsic contradiction, it’s clear that artificial intelligence and machine learning are primed to play a leading role in HCM's future. As...
HR Technology News Screens
Our weekly roundup of deals, product announcements and other HR technology news. A Harris Poll survey found that 69 percent of Americans believe AI should play no role in certain parts of the hiring process. Conducted for outsourcing firm Yoh, the survey found people want AI kept out of selecting...
Bias in AI
The workforce that develops artificial intelligence products is in “a diversity crisis,” says a new report. As a result, algorithms behind the technology are usually biased themselves. According to Discriminating Systems, a report from NYU’s AI Now Institute, the employees of companies building AI solutions are, as in most of the technology...
Ultimate Candidate Match
Ultimate Software unveiled a series of products and features focused on the user experience at its Connections conference in Las Vegas. Even discussion of Xander, the company’s AI platform, led to a look at how advanced technology can contribute to improved performance, engagement and retention. Notably, AI’s ability to crunch data barely...
AI Touch
In this guest column, Armen Berjikly, senior director of strategy at Ultimate Software, explains why ethics and a code of conduct is critical to the success or failure of your AI systems. Artificial intelligence in the workplace is rapidly progressing from fantasy to a pervasive reality that impacts the entire employee journey, from hire...
AI Brain
Artificial intelligence helps overcome many biases but won’t replace the human factor anytime soon, said a panel at South by Southwest. And while AI-based recruiting systems have biases of their own, that shouldn’t prevent employers from using them as part of their hiring process. During the discussion, Information Technology Industry Council CEO Jason...
AI in HR
An increasing number of HR practitioners are schooling themselves on the workings of artificial intelligence, even though many HCM technology buyers say they’d rather hear about a product’s effectiveness than the goings-on under the hood. According to a report from HR.com, The State of Artificial Intelligence in HR, 43 percent...
Office Robotics
Before he became managing partner and principal for EY’s Northeast Region tax practice, Martin Fiore was the firm’s Americas tax talent leader, overseeing the recruitment, development and retention of 13,000 tax professionals in 30 countries. We spoke with him about his experience using robotic process automation to recruit and...